As of the 1st of September, 2026, the total workforce in the service sector, including males, females, and those who identify differently, was reported.
Are you looking to kickstart a career in marketing with a focus on customer service? Look no further! A unique opportunity has arisen for an apprenticeship as a Service Clerk in Dialogue Marketing. This two-year programme, commencing in September, promises hands-on experience and structured training that will enhance your skills in dialogue-based marketing communications.
The apprenticeship primarily involves developing professional, social, and methodological skills centred around customer communication. Key job duties include handling telephone and written contact with customers, addressing their needs promptly and effectively, and engaging with customers to provide information and support through direct communication channels.
During the apprenticeship, you will receive support and guidance to take on these responsibilities from day one, with a focus on expanding your capacity to interact professionally with clients. The training requires building strong communication skills tailored to dialogue marketing, learning customer service techniques, especially over the phone and in writing, and developing professional competencies that allow for handling various customer inquiries and situations efficiently.
To apply, you'll need a good qualified secondary school leaving certificate and very good German language skills in speaking and writing. The apprenticeship includes training stations such as the Customer Service Center and the Media Advisory Center, and internships in the company's branches are part of the programme.
Throughout the apprenticeship, you'll process incoming service and online banking requests on various channels such as telephone or chat. You'll become an expert in the digital processing of service requests, and you'll even receive an iPad during the training to aid in your learning.
In addition to the practical aspects, the apprenticeship offers a range of benefits. You'll receive a free Germany ticket, allowing you to travel throughout the country during your training. You'll also be entitled to 30 days of vacation and a remuneration of 1,268.20 euros for the first year, increasing to 1,314.02 euros for the second year, according to the collective agreement.
The company also offers 40.00 euros of company pension benefits and various perks such as employee discounts, company health management, an own sports community, and discounts with business partners. To sweeten the deal, you'll even receive a VIP shopping allowance for your first business outfit.
Most importantly, high chances of being taken on with good overall performance exist after the apprenticeship, and further training is possible. The company values the applicant's personality over their grades, so if you're passionate about customer service and marketing, this could be the perfect opportunity for you!
Our team is always available to support the apprentice with any questions about training. So, if you're ready to embark on an exciting journey in the world of marketing and customer service, apply now for this Service Clerk in Dialogue Marketing apprenticeship!
Engaging in this apprenticeship as a Service Clerk in Dialogue Marketing offers a unique opportunity to combine education and self-development with a focus on customer service and finance, primarily through managing customer communication in a business setting. Throughout the two-year programme, you'll develop professional, social, and methodological skills that will serve as a strong foundation for your career, while also receiving remuneration and various benefits such as a free Germany ticket, employee discounts, and opportunities for further education.
